Well, that went quickly! It’s hard to believe that we’re nearly at the end of the year. 2022 was another year which saw growth and evolution in the digital customer experience space; since the pandemic, the touchpoints between brands and customers (both B2C and B2B) have been increasingly digital. The need to be agile and flexible in a complex, multi-channel environment has also proved to be important to remain ahead of the competition. Therefore, it’s no ...

We’ve all been on projects which perhaps didn’t go as smoothly as they could have done. And invariably when it comes to the project review meeting where we try and diagnose how things could have gone better, most of ...

Over the last few years 3Chillies has delivered many successful digital projects for government and public sector organisations. We’ve worked with everyone from central government departments to local councils to the ...

This year’s Sitecore Symposium, the annual conference for the global professional Sitecore community, has provided the usual mixture of strategic announcements, product updates, case studies and informational ...

The COVID-19 pandemic has brought on many changes to the way we work and live. Many of us worked from home for months and interacted virtually with our colleagues. As the co-owner of a business but also as somebody ...

Over the summer Sitecore released Sitecore XM Cloud, a SaaS-version of the core Sitecore Experience Manager offering which had previously only been available on a PaaS basis. This represents a significant milestone in ...

Many marketing teams are choosing to use Digital Experience Platforms (DXPs) to support the delivery of excellent experiences for customers including websites, microsites, e-commerce and apps. A DXP goes beyond just ...

One of the themes at this year’s Codegarden, the annual conference from Umbraco, was the “composable” digital experience platform (DXP) – a concept that’s getting more and more attention in the customer experience ...

Why the CMS admin and editor experience is criticalWhen there is a a digital project such as a new website or an app, the focus will be on the quality of the final experience that is delivered for customers, and the ...

Act now: What are Core Web Vitals and why are they important?SEO is critical. The search page ranking for various different keywords continues to influence the activity of digital teams, covering content, design, ...