Support

SUPPORTING YOU NOW AND IN THE FUTURE

Your website, your application and your systems integration are all ‘mission critical’. That’s why we provide ongoing support that is correctly and properly implemented – just like the systems we develop. Our on-going support ensures that you get the most out of your technology today and for the years ahead. Our support programmes are tailored to match your requirements and are underpinned by our methodology:

Front Line Support – you will have a direct support contact to handle day to day questions and queries

Advanced Support – when we discover that the question raised is an issue then we elevate to an advanced support representative at 3chillies

Partner Escalation – we know our systems so we can help you by changing or modifying operation, but if we discover that we need the help of our technology partners then your problem will be escalated to the relevant hot-line support teams.

Tracking – every ticket, once escalated, either at 3chillies or with our partners is tracked and monitored so that you know exactly what is happening, what timescales are involved and a course of action to ensure your mission critical operations are not affected.

Each support contract includes our SLAs designed and specified with you for your business operation. For more details please contact us.

 

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